1. Scope of This Policy

Impact Movers, along with its affiliates, subsidiaries, and franchise systems (“Impact Movers,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy applies to the information collected through Impact Movers-owned websites, applications, and platforms on which it is posted (the “Site”), as well as in the course of providing our products or services to you (collectively, the “Services”).

By using this Site or our Services, you consent to the collection, use, disclosure, and transfer of your information as described in this Policy. 

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”). This includes:

Information You Provide: We collect information you manually provide when requesting service, creating an account, or applying for a job or franchise. This includes Contact Information (name, address, email, phone number) and Commercial/Financial Information (payment details processed via third parties like Venmo, PayPal, or Square).

Information from Your Browser or Device: Our servers automatically record information sent by your device, including your IP address, browser type, operating system, referring URLs, and geolocation data.

Communication Information: We collect the contents of your communications with us via email, chat, social media, or telephone, including recordings of calls for quality and training purposes.

Information from Third-Party Platforms: If you interact with us through social media (e.g., Facebook, Twitter), we may collect information your profile permits us to access.

Professional or Employment Information: If you apply for a job or franchise, we collect your employment history, education, and resume details.

3. How We Use Your Information

We use your Personal Information to operate our business and provide you with a seamless experience. Specifically, we use it to:

Fulfill orders, process payments, and provide requested Services.

Communicate with you regarding appointments, customer service inquiries, and promotional offers.

Improve our Site, Services, and marketing efforts through internal research and analytics.

Manage job applications, franchise relationships, and recruiting.

Comply with legal obligations, enforce our terms, and prevent fraud or security incidents.

Use of Artificial Intelligence (AI): We may occasionally use AI tools in our operations. For example, when calling our customer service line, you may interact with an AI-generated voice system designed to route calls, confirm appointments, and assist with inquiries. We may analyze these interactions for quality assurance. If automated decision-making technologies are used, you have the right to receive notice, correct inaccuracies, and opt out where applicable by law.

4. How We Share Your Information

We do not share your SMS opt-in data with third parties for their own marketing purposes. We may disclose your Personal Information in the following circumstances:

With Franchisees and Affiliates: We share information within the Impact Movers corporate family and with our local franchisees to provide Services and for marketing purposes.

With Service Providers: We transfer data to trusted vendors who support our business, such as payment processors, IT hosts, and marketing agencies.

With Business Partners: We may share information with carefully selected partners for co-sponsored promotions, offering you the opportunity to opt out where required by law.

User-Generated Content (UGC): If you post reviews or content to our Site or social media, it may be viewed by the public. You should have no expectation of privacy regarding publicly posted UGC.

Business Transfers: If Impact Movers merges with, acquires, or is sold to another company, your information may be transferred as a business asset.

Legal & Safety: We may disclose information if required by law, court order, or to protect the rights, property, and safety of Impact Movers, our users, or the public.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to personalize your experience, remember your preferences, and track Site usage.

Third-Party Analytics: We use tools like Google Analytics to understand how visitors engage with our Site. You can opt out of Google Analytics by downloading the Google Analytics Opt-out Browser Add-on.

Targeted Advertising: Third parties may deliver cookies to track your online behavior across sites to serve targeted ads. You can manage your ad preferences via your browser settings or through industry opt-out portals.

Do Not Track (DNT): Currently, our systems do not respond to DNT signals sent by browsers due to a lack of industry standardization.

6. Data Security and Retention

We take reasonable administrative, technical, and physical precautions to protect your Personal Information against unauthorized access or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute data security.

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable legal or record-keeping obligations.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect or solicit Personal Information from children under 18. If we learn we have collected such data, we will promptly delete it. Parents or guardians can contact us to request the deletion of a child's information.

8. Your Privacy Rights and Choices

Depending on your jurisdiction (such as California under the CCPA/CPRA), you may have the following rights regarding your Personal Information:

Access: The right to know what Personal Information we have collected about you.

Deletion: The right to request the deletion of your Personal Information, subject to certain legal exceptions.

Correction: The right to correct inaccurate data.

Opt-Out: The right to opt out of the sale or sharing of your Personal Information for targeted advertising.

Portability: The right to receive a copy of your data in a portable format.

You will not be discriminated against for exercising these rights. To make a request, or to unsubscribe from our marketing emails, please contact us using the details below.

9. International Data Transfers

Impact Movers operates primarily in the United States. If you are accessing our Site from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States or Canada, where data protection laws may differ from those in your home jurisdiction.

10. Governing Law

This Policy shall be governed under the laws of the State of Maryland United States of America, without regard to its conflicts of law provisions.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this Site with an updated "Effective Date." Your continued use of the Site following any changes constitutes your agreement to the revised Policy.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Impact Movers LLC

5009 Worthington Way
Ellicott City, MD 21043

Email: [email protected]
Phone: (410) 892-4919